Restore Face Body Soul ships within Australia only at this time.

STUDIO PICKUP - 39 FERRY LANE, NOWRA

Orders can be picked up most days and are generally ready within 24 hours. An email will be sent when your order is ready for pickup.
Contactless pick-up is available

FREE SHIPPING

Free Shipping is available for all orders over $100

FLAT RATE SHIPPING

Orders under $100 enjoy $9.95 flat rate shipping.

All orders are shipped via Australia Post.

Depending on your location, shipping times will vary from 5-10 business days. Customers in regional areas will experience longer shipping times. Please allow the recommended delivery time to elapse before contacting us for follow-up.
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping and delivery delays may occur during peak or sale / promotional periods.
Once your parcel has been delivered to your nominated address, Restore Face Body Soul accepts no liability for loss, theft or damage.
During the Covid-19 pandemic, many couriers do contact-free delivery, meaning they may knock to make you aware of delivery but leave your parcel safe. The customers are responsible for tracking their parcels and ensuring someone is available to receive them. If you are not usually home during the day and there is no safe place to leave deliveries, we recommend nominating a work or other address where someone can accept your order.
We cannot re-route deliveries to a new address once they have been processed.
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at support@restorefacebodysoul.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@restorefacebodysoul.com.au.